Frequently asked questions

We’re glad to bring our customers great value and fast service. That’s why we ship from our warehouses in the United States, Australia, Europe and Asia, depending on the quickest route and the stock available. Right now we deliver to US addresses, and we’re actively expanding to more countries across Europe, Asia and beyond, which is why our warehouses are already global.

We prepare and hand your order to the carrier within 1 business day. Orders placed before 2 PM New York time on a business day (Monday to Friday) count from that day; later orders, and orders on weekends or US holidays, start the next business day.

Yes, on every US order of $70 or more. Under $70 it is a flat $5.95, shown at checkout before you pay.

Most orders arrive within 1–5 business days after they ship. You get a tracking link by email as soon as your order is on its way.

Right now we deliver to US addresses only. We’re actively expanding and will soon ship to more countries across Europe, Asia and beyond. If you’re outside the US, contact us and we’ll let you know as soon as we deliver to you.

As soon as your order ships, we email you a tracking link. Tracking can take a day or two to start updating. If you use the Shop app, tap Track with Shop on your order status page to follow it there. Our Track your order page shows every way to find it, and if it ever looks stuck, contact us and we will check it for you.

We ship from many warehouses around the world, so if your order has more than one toy, each one may ship from a different warehouse, depending on where it’s in stock and which route is fastest. If a toy is popular and briefly on backorder, we send the rest first, so you get what’s ready as soon as possible. Each package has its own tracking link. If part of your order hasn’t arrived within the expected time, contact us and we’ll track it down.

Your confirmation email should arrive within a few minutes. If it's not there, check your spam or promotions folder first. Still nothing? Email us at hello@mirthwell.com and we'll confirm we have your order and resend it.

Of course — a lot of our toys are chosen as gifts. Just enter the recipient's address at checkout and we'll ship straight to them. We don't offer gift wrapping just yet, but if you'd like to include a short gift note, email us at hello@mirthwell.com right after ordering and we'll do our best to arrange it.

Yes. Every product page has an Add to Babylist registry link under the Add to cart button, so family and friends can buy from your list.

Contact us within 48 hours at hello@mirthwell.com. We work with the carrier and make it right.

Email us right away. We can usually correct it before the order ships. If a package comes back to us because of a wrong or incomplete address, we contact you about sending it again; reshipping costs may apply.

All major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, JCB and UnionPay, plus Shop Pay, PayPal and Amazon Pay, and Apple Pay and Google Pay where your device supports them. You see every option available to you at checkout.

Yes, both. Tap the PayPal or Shop Pay button at the top of checkout, or choose PayPal in the payment section. Shop Pay can save your details for a faster checkout next time.

Yes. You pay through Shopify’s encrypted checkout, and we never see or store your full card details. If you prefer, pay with Shop Pay, PayPal, Amazon Pay, Apple Pay or Google Pay instead of typing in your card.

If sales tax applies to your order, it is shown at checkout before you pay. Nothing is added afterwards.

US dollars. MirthWell is a US company, and every price on the site is in USD.

At checkout, type or paste your code into the Discount code field and press Apply. The new total shows before you pay.

Yes. With Shop Pay you can split orders over $35 into 4 interest-free payments (US addresses). Choose Shop Pay at checkout to see your options.

Yes. Buy 3 or more toys and you get 10% off, applied automatically in the cart. Toy sets are already priced below their toys, so they are not part of this offer.

Email us at hello@mirthwell.com as soon as you can with your order number. If it hasn't shipped yet, we'll do our best to update or cancel it. Once it's on its way, we'll help you with a return instead.

You can request a return within 60 days of delivery. Items need to be unused, in their original packaging, and in resellable condition, with your order number or confirmation email as proof of purchase. A few things can't be returned — used, damaged, or incomplete items, and any final-sale or clearance products. You can read the full details on our refund policy page.

Email us at hello@mirthwell.com with your order number and the reason for the return, and we'll walk you through the next steps. Please wait for our approval before sending anything back.

We're sorry — let's make it right. Email us within 48 hours of delivery at hello@mirthwell.com with a photo and your order number, and we'll arrange a replacement or a refund. No hassle.

Once we receive and inspect your return, we'll let you know it's approved and process your refund to the original payment method within 10 business days. Refunds cover the cost of the items; original shipping isn't refundable unless the return is due to a defect or our mistake.

Chat with us on WhatsApp at +1 (307) 533-3596, email hello@mirthwell.com, or use our contact form. A real person replies within 1 business day.

Yes. Every order comes with our free Montessori Guide (PDF). The download link is in your order confirmation email.

You do, unless the return is because of a defect or our mistake. Then we cover it.

Approved refunds go back to your original payment method within 10 business days, and banks can take a few extra days. If more than 15 business days have passed since we approved it, email us at hello@mirthwell.com.

Three things we look for: it's real rather than pretend, it has one clear purpose, and it's self-correcting — so a child can spot and fix a mistake on their own, without a grown-up hovering. Think a knob that rewards a careful pincer grip, or rings that only stack one way. Want the longer version? Read what is Montessori.

"Montessori" isn't a protected or certified term, so we won't just stamp it on as a badge. Instead, we choose every toy against the principles above and explain our reasoning on each product page — so you can see for yourself, not take our word for it. We'd call our toys Montessori-aligned, and we'll always show you why.

Every product lists an age range, and you can shop by age to see what suits each stage. If you'd like a little guidance, our how to use Montessori toys by age guide is a good place to start — or email us and we'll happily point you toward the right fit.

Yes, please do. The age on each listing reflects two things at once: the developmental stage the toy is made for, and its safety grading. Following it keeps play both rewarding and safe.

From birth to 5 and up. Each toy lists its age range, and you can shop by age: babies, 1, 2, 3, 4 and 5+ year olds.

Yes. See our toys for babies (0 to 12 months): first toys for grasping, sound and touch.

Two or three of our toys that go well together, at about 20% less than buying them one by one. See all toy sets.

Start with the child’s age: shop by age shows what suits each stage. Our 1-minute toy quiz gives a short list, and gift ideas and toy sets are ready-made picks. Not sure? Email us and we will help.

Safety is most of the reason we exist. Children's products sold in the US must meet the CPSIA and the ASTM F963 toy-safety standard, and we ask our suppliers for the documentation that shows it before a toy enters our catalog. There's more on our safety & materials page.

Primarily solid wood and other natural materials, chosen to be held and handled every day. We don't use vague labels like "non-toxic"; instead, each product page tells you exactly what that toy is made of and how it's finished — so you can judge it for your own child, including a little one who puts things in their mouth.

Some do. Toys graded for ages 3+ can contain small parts that are a choking hazard for younger children, so please follow the age guidance on each listing. All of our toys are meant to be enjoyed with adult supervision.

Because it's real wood. Small differences in grain and color are the signature of a natural material, not a defect — no two pieces are quite the same, and that's part of the charm.

It's a good habit, especially for babies and toddlers who explore with their mouths. Wipe it with a barely-damp cloth and dry it well before the first play — no soaking or dishwasher.

Keep them away from water — wipe clean with a barely-damp cloth, dry right away, and never soak them or run them through the dishwasher, which can warp or crack the wood. Finishes vary from toy to toy, so check the product page for anything specific to that piece.

Enter your email in the Free guide + tips by age box at the bottom of any page.

The free Montessori guide for ages 0 to 5, then one short tip a week for your child’s age.

Yes, completely free, and every email has a one-click unsubscribe link.

Yes. Bloggers, teachers, therapists and parents who write about play earn 15% on every sale from their link, with a 30-day cookie. Joining is free, with no minimum audience. See the affiliate program page to join.

Sign up for free from our affiliate program page. You get your own link and dashboard right away.

No. There is no minimum audience size. A small, trusting audience is worth more than a big one.

30 days. If a reader clicks your link and buys within 30 days, the sale is yours.

Every toy in the store, for babies to 5+ year olds, plus our toy sets, the free Montessori guide and the 1-minute toy quiz.

No. There are no posting duties and we never approve your words. Recommend a toy only if you would anyway.

Yes. Say that you earn a commission from the link. The FTC requires it, and we want it too.

Once a month, for orders that are past our 60-day return window. You see your link, clicks, sales and commission in your own dashboard.

Yes. Tell us what you are setting up on our wholesale page and we reply with pricing and lead times for your list.

Schools, nurseries and preschools, childminders, therapy practices and independent shops: anyone buying for a room full of children rather than one.

Tell us what you are setting up on our wholesale page. We quote against your real list, with pricing and lead times, rather than publish one price table that fits nobody.

Who you are and where you are based, what you are buying for, roughly which toys or age ranges and how many, and when you need them. If you need documents for compliance or insurance, say so and in what form.

Within 2 business days, from a real person. If we cannot serve an order, because of quantity, timing or anything else, we tell you plainly.

Yes. We get US or European toy-safety documents from our suppliers before a toy enters our catalog, and we can pass the relevant paperwork on for anything you order.

Not yet. Wholesale orders, like all our orders, ship within the United States.