Shipping policy

Effective date: June 10, 2026

We pack every order with care and get it moving quickly. Here's exactly what to expect.

Where we ship

We currently ship to addresses within the United States. If your address is somewhere we can't reach, we'll contact you and refund your order in full.

Processing time

Orders are packed and handed to the carrier within 1–2 business days. Orders placed on weekends or US holidays are processed the next business day. If a busy period ever means longer processing, we'll say so clearly on the site.

Delivery time

Once your order ships, it typically arrives within 5–7 business days. Delivery times can vary a little by location, and we'll always do our best to get it to you sooner.

Shipping costs

Shipping rates are calculated at checkout based on your address — no surprises.

Tracking your order

As soon as your order ships, we'll email you a tracking link. Please allow 24–48 hours for the carrier's first tracking scan to appear.

Carrier delays

Occasionally a carrier runs late — weather, peak season, or local disruptions. Once a package is with the carrier we can't control its exact pace, but if your order seems stuck, contact us and we'll chase it with the carrier on your behalf.

Wrong or incomplete address

Please double-check your shipping address at checkout. If you spot a mistake, email us right away — we can usually correct it before the order ships. If a package is returned to us because of an incorrect or incomplete address, we'll be in touch about reshipping it; reshipment costs may apply.

Lost, stolen, or damaged in transit

If your order arrives damaged, or tracking shows it was delivered but it's nowhere to be found, contact us within 48 hours at mirthwell@gmail.com — photos help for damage claims. We'll work with the carrier and make it right. Damaged and defective items are covered in full under our returns & refund policy.

Changes and cancellations

Need to change or cancel an order? Email us as soon as possible. We can usually help if the order hasn't shipped yet.

Questions

We're a small team and we answer our own email: mirthwell@gmail.com.